Shopping at Tsouros is simple and secure. With your satisfaction in mind and in accordance with the Consumer Protection Code, we have created a transparent and straightforward exchange and return policy.
You may request an exchange or return of your product within 15 (fifteen) calendar days after the purchase date.
This period exceeds the legal minimum required for online purchases, providing you with greater peace of mind.
The entire process can be completed without leaving your home:
Send an email to [email protected] with the following information:
Full name
Order number
Reason for exchange or return
Our team will get in touch as soon as possible with instructions for shipping.
To have your request approved, the product must:
Show no signs of use or misuse
Include all accessories, manuals, and original packaging
After receipt and inspection of the product, the refund will be processed according to the payment method used for the purchase, respecting the financial operator’s processing times.
